Acceptance of Terms

By accessing and using the MarkQ Homes website ("Site"), you agree to be bound by these Terms and Conditions. If you do not accept these Terms, please refrain from using the Site. MarkQ Homes ("we," "us," "our") reserves the right to modify these Terms at any time without notice. Continued use of the Site after changes are posted will constitute your acceptance of the updated Terms.

Intellectual Property

All content on this Site—including text, images, designs, plans, logos, graphics, and layouts—is owned or licensed by MarkQ Homes and protected by copyright and intellectual property laws. You may view, download, and print content for personal, non-commercial use only. Reproducing, distributing, or exploiting our content for commercial purposes without prior written consent is strictly prohibited.

Website Content and Information

While we strive to ensure all information on the Site is accurate and current, it may contain errors or omissions.

Images & Illustrations: Photographs, renderings, and images are for presentation purposes only. They may include optional upgrades or items not included in standard packages.
Plans & Specifications: Home designs, floor plans, inclusions, and specifications are subject to change without notice due to ongoing design improvements or regulatory requirements.
Pricing & Availability: Any pricing or promotional information is indicative only and not legally binding. For accurate, up-to-date pricing and availability, please contact MarkQ Homes directly.

Pricing and Promotions

All prices shown are subject to change and may exclude additional costs such as site works, council fees, legal fees, and stamp duty unless stated otherwise. Cost estimations provided on the Site are for guidance only and do not represent final offers. Customizations and variations will affect pricing. Promotions and special offers may be withdrawn or altered at any time without notice and are subject to separate terms and conditions where applicable.

Third-Party Links

The Site may include links to external websites for your convenience. These are not controlled by MarkQ Homes and do not imply endorsement. We are not responsible for the content, services, or privacy practices of any third-party sites.

Limitation of Liability

The Site and its content are provided "as is." We make no guarantees regarding accuracy, completeness, or reliability and disclaim all warranties, express or implied, to the fullest extent permitted by law. Your use of the Site is at your own risk. We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of, or inability to use, the Site or its content. This includes losses due to errors, omissions, technical issues, security breaches, or malware exposure. Your statutory rights under the Australian Consumer Law remain unaffected.

Security

We take reasonable steps to maintain the security of our Site but cannot guarantee it will be free from unauthorized access, cyber-attacks, or malicious code. Users are advised to use appropriate cybersecurity measures and remain vigilant.

Jurisdiction

These Terms are governed by the laws of the Commonwealth of Australia and the state where MarkQ Homes is headquartered. By using the Site, you consent to the exclusive jurisdiction of the courts in that state.

General Provisions

No Waiver: Our failure to enforce any right or provision does not constitute a waiver.
Assignment: We may assign or transfer our rights and obligations under these Terms without notice. You may not assign your rights without our written consent.
Entire Agreement: These Terms constitute the entire agreement between you and MarkQ Homes regarding use of the Site.
Severability: If any provision is found to be invalid, the remainder of the Terms will remain in effect.

Contact Us

For any questions or concerns about these Terms and Conditions, please contact us using the information provided on our Site. We are committed to resolving any issues promptly and transparently.

Introduction

MarkQ Homes Pty Ltd ("MarkQ Homes," "we," "our," "us") is committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or website, or by providing personal information to us, you consent to the practices described in this Privacy Policy.

What Personal Information We Collect

We may collect a range of personal information including:

Contact details: Name, address, email, phone number.
Identification: Date of birth and, where necessary, age or gender.
Property details: Land address, ownership information, and preferences for home design or project requirements.
Financial details: Basic financial information if required for project planning or financing discussions.
Interaction history: Records of inquiries, quotes, consultations, or complaints.
Marketing preferences: Areas of interest or communication preferences.
Website data: IP address, browser type, and browsing behavior through cookies and similar technologies.

We generally do not collect sensitive information unless necessary and with your consent.

How We Collect Personal Information

We may collect personal information:

Directly from you via forms, consultations, phone calls, emails, and online inquiries.
Through third parties (with your consent), such as real estate agents, brokers, or finance providers.
From publicly available records or referrals.
Automatically through cookies and website analytics.

How We Use Your Information

Your information may be used to:

Provide products and services, including consultations and home building services.
Communicate project updates and respond to inquiries.
Tailor marketing and promotional offers (with your consent).
Improve our services and website functionality.
Fulfill administrative, legal, and regulatory obligations.

We will not use your personal information for purposes unrelated to these primary uses without your consent.

Disclosure of Personal Information

We may disclose personal information to:

Contractors, subcontractors, and suppliers working on your project.
Financial institutions or insurance providers (when necessary).
Marketing and IT service providers.
Professional advisors (legal, accounting, etc.).
Government or regulatory authorities where required by law.
Potential buyers in the event of a business sale or transfer (with appropriate safeguards).

We never sell, rent, or trade your personal information for third-party marketing without your explicit consent.

Direct Marketing

With your consent, we may contact you about promotions, offers, events, or new home designs. You can opt out of marketing communications at any time by following the unsubscribe link in emails or by contacting us directly.

Cookies and Website Analytics

We use cookies to improve your browsing experience and collect non-personal information such as usage patterns and device information. You can manage your cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorized access. Information is stored securely on protected servers and in controlled facilities, with access restricted to authorized personnel.

Access and Correction

You may request access to or correction of your personal information at any time. Requests will be handled promptly, and we may verify your identity before fulfilling them. If access is denied, we will explain the reason and advise on your options.

Overseas Disclosure

While MarkQ Homes operates primarily in Australia, some personal information may be stored or processed by trusted service providers overseas (e.g., cloud storage). We ensure such providers meet privacy standards consistent with Australian law.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services indicates acceptance of any changes.

Complaints and Contact Information

If you have any questions, concerns, or wish to make a complaint regarding your privacy, please contact:

- MarkQ Team
- Email: info@markq.com.au
- Phone: 02 8014 6964

We will respond to all legitimate inquiries and complaints promptly.

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